The S-System started as Varsity's overall operating plan designed to standardize, integrate and streamline our systems, processes and business activities. Through the S-System, we increase the efficiency and effectiveness of our service delivery to our customers. The "S" represents System 1 and "systems" represents all of the systems within System 1's value chain.

The S-System is founded on a principle of putting into place disciplined people, things and actions. Today, the S-System consists of world class resources and capabilities designed to execute this principle and assure service excellence to all of our customers.

Major components of the S-System include:

• Dedicated corporate university
• Competency-based staffing processes
• 24/7 national call center
• Service-specific operating systems
• Vektr: Facility Work Order, Periodic Work, Inspection & Building Information Management System
• Online customer dashboard integrated technology
• Beyond compliance safety program